Thank you very much for visiting Hiranoya.
We have introduced an online customer service tool. In order to reduce the time spent at the front desk, we are posting the information we would normally provide at the front desk here.
If you have any questions, please feel free to contact the front desk (extension 88).

Room Information
Upon arrival, please check the emergency exit near your room. Please make sure your room key number is correct.
For more information about guest rooms, please see "Guest Room Use" below.

Dinner
Tonight's dinner will be a buffet style dinner. Please come at the time you reserved at the front desk.

◆ Venue West Building Yurakutei 2nd floor "Kagura Bayashi"
*Depending on the congestion at the opening time, we may operate in one or two sessions.
We are unable to extend your meal time, so please make sure you finish your meal within the designated time before entering the venue.

[In the case of one-part system]
①18:00-21:00 (last entry 20:30)
[In the case of a two-part system]
①17:30-19:15 (last entry 18:45)
②19:15-21:00 (last entry 20:30)

Breakfast
Breakfast will be served in a buffet style. Please come at the time you reserved at the front desk.

◆ Venue West Building Yurakutei 2nd floor "Kagura Bayashi"
*Depending on the congestion at the opening time, we may operate in one to three shifts.
Meal times cannot be extended, so please make sure you finish your meal within the designated time before entering.

[In the case of one-part system]
①7:00-9:00 (last entry 8:30)
[In the case of a two-part system]
①6:50-7:50 (last entry 7:20)
②8:10-9:10 (last entry 8:40)
[In the case of a three-part system]
①6:50-7:40 (last entry 7:10)
②8:00-8:50 (last entry 8:20)
③9:10-10:00 (last entry 9:30)
*For guests during the 3rd shift, check-out time will be extended until 10:30.

*We have strengthened our infection prevention measures as follows. We appreciate your understanding and cooperation.
・Please disinfect your hands with alcohol at the entrance and before picking up your food.
・In order to maintain seating distance, we will assign you a seat in advance.
・Please wear a mask except when eating at your seat.
・Soup and soup ladles will be replaced regularly.

Bath
There are three large public baths in the building, separated into men's and women's baths. Except for the open-air bath, the baths are switched between men's and women's the next morning, so please enjoy touring the baths in the building.

◆Location
1st floor of the main building
Bath 1: Garden open-air bath "Hinanoyu" (for men and women)
②Large public baths: "Kirara no Yu" and "Arara no Yu (cave bath)" (separate for men and women)
◆Usage hours : 14:00-24:00 / 5:30-9:30 in the morning

* Only the large public bath will be switched between men and women the next morning.
* The allocation of men's and women's baths varies depending on the day, so we will inform you at the front desk on the day.
*Please bring towels and bath towels from your room.
*In order to prevent infection, we are currently not displaying cosmetics on the washstands.
*If the yukata does not fit, please call the front desk.

Facilities
◆ Front desk
Main building, 2nd floor (extension number 88)
　
◆ Shop
Main building 2nd floor Open until 9:00pm, from 7:30am

◆Late-night restaurant Isogoya
Main building, 2nd floor (extension number 3227)
*May be closed due to tenant business

◆ Massage
20:00-23:30 30 minutes 4,620 yen (tax included)
*The last massage time is 23:00. *Reception is at the front desk.

◆ Table Tennis
15:00-21:00 30 minutes 550 yen (tax included)
*Reception closes at 20:30
* Reception is at the front desk

In-house services　　　　
◆Free Wi-Fi
Free Wi-Fi is available in the building. Please use the following information to connect.
*Please use the strongest access point in your room or lobby.
*Please be sure to read the Hiranoya Wi-fi terms of use in your guest room before using the service.

◆Coffee service
We have opened a self-drip coffee stand so that you can enjoy your own brewed coffee at any time. Please enjoy a relaxing time with your favorite cup of coffee.
*This service is available only to guests staying at the hotel.

【time】
15:00-18:00, 6:00-9:00
【place】
Main building 2nd floor, next to the front desk

Information on Digital Gamapon
The coupon book "Gamapon" issued by the Gamagori City Tourism Association can be used to get great deals within Gamagori City.
You can easily use it by simply registering as a user on your smartphone. In addition to information on the attractions and sightseeing of Gamagori, it also contains many discount coupons for souvenir shops, restaurants, tourist facilities, etc., so it is recommended for sightseeing in Gamagori.
It's free to use, so please feel free to use it.

◆ Digital Gamapon
https://www.gamagori.jp/archives/spot_category/gamapon

Check-out
It's 10:00 AM.
Any stays after that will incur an additional charge.

*Information about advance payment
Check-out is expected to be busy between 9:30 and 10:00, so we only accept advance payment. Check-out will be smoother if you complete the payment at a quieter time, such as after breakfast. In order to avoid close contact and crowds, please cooperate by avoiding peak times when making your payment.

notice
*Please leave your valuables in the safe in your room or at the front desk.
*We may come into your room to lay out your futon during dinner.
*When checking out, please be sure to bring your room key to the front desk.
*The check-in information screen can also be viewed on your smartphone. The same screen can be viewed by scanning the QR code below with your smartphone.

If you have any other questions, please check our FAQs, which are detailed here.
If you have any questions not listed here, please contact the front desk (extension 88).