There is a water server on site.
Please use the bottle in your room.
Installation locations: Inside the ice machine along Green Pepper Street; Connecting passage along Green Pepper Street; Next to the central elevator on the 2nd floor of the East Building of the Hotel; Next to the central elevator on the 2nd floor of the West Building of the Hotel; Next to the central elevator on the 3rd floor of the East Building of the Hotel; Next to the central elevator on the 3rd floor of the West Building of the Hotel; Back passage of the front desk of the Hotel Building
Please see first
To make your stay more comfortable, we would like to introduce you to the services and facilities in our hotel. Please read through it, and if you have any questions, please feel free to ask at the front desk.
Wi-Fi Information
Free Wi-Fi is available.
You can connect with the following information.
ID: HoshinoResortsGuest
PW: hoshino1914
You can connect with the following information.
ID: HoshinoResortsGuest
PW: hoshino1914
Post-bath lounge
The hotel's Wine Cave Lounge offers grape juice and other hot drinks, perfect for after a bath.
You can spend some relaxing time before going to sleep in a calm space.
◆ Offer time
7:00PM - 10:00PM
◆ Location
Wine Cave Lounge next to the front desk
◆ Notes : Free of charge, available only to hotel guests
You can spend some relaxing time before going to sleep in a calm space.
◆ Offer time
7:00PM - 10:00PM
◆ Location
Wine Cave Lounge next to the front desk
◆ Notes : Free of charge, available only to hotel guests
Location of smoking area
Smoking is prohibited inside the hotel, however, we have designated smoking areas available for guests who wish to smoke.
Available 24 hours a day.
◆ Smoking area
Front desk: Smoking space
When using the facility, please be considerate of other customers.
Please refrain from smoking outside designated smoking areas.
Available 24 hours a day.
◆ Smoking area
Front desk: Smoking space
When using the facility, please be considerate of other customers.
Please refrain from smoking outside designated smoking areas.
Check-out
◆Check-out time : 12:00
*Check-out time varies depending on the plan you apply for.
If you wish to extend your stay, please contact the front desk.
*Additional charges apply.
*This service may not be available depending on the situation on the day.
◆Prepayment is possible after 6:00 on the day of check-out.
As check-out time may be busy, we ask that you settle your payment in advance, such as after breakfast.
There are luggage carts at the front desk, so please feel free to use them.
*Check-out time varies depending on the plan you apply for.
If you wish to extend your stay, please contact the front desk.
*Additional charges apply.
*This service may not be available depending on the situation on the day.
◆Prepayment is possible after 6:00 on the day of check-out.
As check-out time may be busy, we ask that you settle your payment in advance, such as after breakfast.
There are luggage carts at the front desk, so please feel free to use them.
drinking water
Drinking Water Information
Ice maker
Please bring and use the ice bucket provided in your room.
Location: Inside the ice machine along Piman Street, behind the central elevator on the 2nd floor of the East Building of the Hotel, behind the central elevator on the 2nd floor of the West Building of the Hotel
Location: Inside the ice machine along Piman Street, behind the central elevator on the 2nd floor of the East Building of the Hotel, behind the central elevator on the 2nd floor of the West Building of the Hotel
Coin laundry
Coins and QR code payments are accepted.
Location: Along Pepper Street, next to Maruyama Coffee
Location: Along Pepper Street, next to Maruyama Coffee
microwave oven
There is a microwave oven in the building.
Please feel free to use it.
Location: In the aisle next to the front desk, inside the ice machine on Green Pepper Street, and inside the hotel shop (only available during business hours)
Please feel free to use it.
Location: In the aisle next to the front desk, inside the ice machine on Green Pepper Street, and inside the hotel shop (only available during business hours)
Extension number
Extension Number List
If you need any help, please contact us.
◆Front
24 hours, extension 515
◆ Swimming pool "Il Mare" Extension 430
8:00-18:00 (last entry 17:00)
◆Yatsugatake Activity Center Extension 421
9:00-18:00
◆Yatsugatake Wine House Extension 418
10:00-22:00 (21:30 L.O.)
◆BOOKS＆CAFE Extension 418
10:00-22:00 (20:00 L.O.)
◆ Buffet & Grill Restaurant "YY Grill" Extension 413
Breakfast 6:30-9:30 (L.O.)
Dinner 17:00-19:45 (L.O.)
◆Main Dining "OTTO SETTE" Extension 411
Dinner 17:30-20:15 (L.O.)
◆SPA Extension 436
12:00 - 22:00 (last entry at 20:30)
*We apologize, but we may not be able to answer the phone during treatment.
◆Front
24 hours, extension 515
◆ Swimming pool "Il Mare" Extension 430
8:00-18:00 (last entry 17:00)
◆Yatsugatake Activity Center Extension 421
9:00-18:00
◆Yatsugatake Wine House Extension 418
10:00-22:00 (21:30 L.O.)
◆BOOKS＆CAFE Extension 418
10:00-22:00 (20:00 L.O.)
◆ Buffet & Grill Restaurant "YY Grill" Extension 413
Breakfast 6:30-9:30 (L.O.)
Dinner 17:00-19:45 (L.O.)
◆Main Dining "OTTO SETTE" Extension 411
Dinner 17:30-20:15 (L.O.)
◆SPA Extension 436
12:00 - 22:00 (last entry at 20:30)
*We apologize, but we may not be able to answer the phone during treatment.