Towels are provided at Mokumoku-yu.

The PIN number is written on your hotel card.
Please check your hotel card.

Towels are provided at the Il Mare pool.

Shampoo, conditioner, body shampoo, and baby soap are provided in the shower rooms.

The temperature inside the building is controlled centrally according to the outside temperature, so the only adjustments you can make in your room are the air volume and turning the power on/off.
(*For maisonette rooms along Green Pepper Street, only the maisonette portion can be changed.)

We apologize for the inconvenience,
If you need anything, please contact the front desk (extension number #515).

An ice maker and a water server are available in the building.
Please bring along the bottled water and ice buckets provided in your room.
Please see below for the location.

◆Water server locations: Inside the ice machine along Green Pepper Street; Connecting passage along Green Pepper Street; Next to the central elevator on the 2nd floor of the East Building of the Hotel; Next to the central elevator on the 2nd floor of the West Building of the Hotel; Next to the central elevator on the 3rd floor of the East Building of the Hotel; Next to the central elevator on the 3rd floor of the West Building of the Hotel; Back passage of the front desk of the Hotel Building

Location of ice makers: Inside the ice maker on Piman Street, behind the central elevator on the 2nd floor of the East Building of the Hotel, behind the central elevator on the 2nd floor of the West Building of the Hotel

There are two locations in the building.

Location: Hotel West 1st floor, next to the elevator, along Pepper Street, inside the ice machine

Alcoholic drinks and other beverages are also available at the hotel shop on the 1st floor.

Currency exchange is available at the front desk.

Located on the B1F floor of the hotel building.
(It is on the same floor as the pool reception.)

After getting off the elevator at the pool building, please go to the right.

Cleaning time during your stay is from 10:15 to 16:00.
We apologize, but we are unable to specify a time.

If there are times when you are not allowed to enter your room, please attach the "Do not disturb" magnet to the front of your room door and we will avoid cleaning during those times.

Umbrellas will be available in various places throughout the building, so please feel free to use them.
After use, please return the umbrella to the nearest umbrella stand.

Most programs will be held even in rainy weather.
We will only contact you to cancel if we determine that the event cannot be held.
If you wish to cancel due to rain, a cancellation fee will be charged.

However, the following programs can be cancelled without charge in the event of rain.
・Forest aerial walk ・Forest climbing wall ・Forest expedition ・Highland kayaking ・Bicycle rental ・Mountain bike off-road challenge

If you wish to cancel, please come to the Activity Center before your reserved time or contact us at extension #421 (business hours 9:00-18:00).

Please contact the front desk (extension number #515) or the taxi company listed below.
The boarding and disembarking location is at the front entrance.

◆Kobuchizawa Taxi 0551-36-2525
◆Oizumi Taxi 0551-38-2311

There is a convenience store a 5-minute walk from the hotel.
Please be careful as you will cross parking lots and roads with traffic on the way.

The drug store is about a 5-minute drive from the hotel (next to Kobuchizawa Interchange).
Location: 3181-1 Kobuchizawacho, Hokuto City, Yamanashi Prefecture
If you would like to call a taxi, please contact the front desk (ext. #515).

Check-out time is 12:00.
*Check-out time varies depending on the plan you apply for.

Advance payment can be made at the front desk from 6:00 on the day of check-out.
As check-out time may be busy, we ask that you settle your payment in advance, such as after breakfast.
There are luggage carts at the front desk, so please feel free to use them.

There is a smoking space behind the front desk.
Available 24 hours a day.

Please refrain from smoking outside designated smoking areas.

We will be hosting a Welcome Lounge (July 19th to August 31st) and a Post-Bath Lounge.
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◆Welcome Lounge (July 19th to August 31st)
[Provision time] 3:00PM - 4:30PM
[Location] Front lobby [Target] Only for hotel guests [Other] Free

◆ After-bath Lounge [Period] All year round [Service hours] 7:00PM-10:00PM
[Location] Wine Cave Lounge next to the front desk [Others] Free
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